How to Talk to Difficult Clients and Handle Complaints
Part 3 of the Entrepreneur’s Guide to Good Communication Every business has its share of difficult clients. There’s no avoiding it, because there’s no way to make everyone happy. Even the biggest, most customer-friendly companies deal with dissatisfied customers. Complaints pop up in
How to Get Customers to Review Your Business Online
Part 2 of the Entrepreneur’s Guide to Good Communication Let’s start by stating the obvious: getting customers to review your services or products online is challenging (to put it mildly). People are fast to leave bad reviews, venting their frustrations and
How to Talk to Customers So They Don’t Run Away
Part 1 of the Entrepreneur’s Guide to Good Communication How you talk to your customers is a big deal. Good communication is more effective at growing your brand than any paid advertising you can think of. Think pleasant customer service, thoughtful
From Pretty to Profitable: 4 Must-Have Ecommerce Tools
If there’s one thing that most online shop owners agree on, it’s that the right tools can get your ecommerce business off the ground sooner than you can say… expedited shipping. In order for your store to be profitable and