Why Set Up and Use Live Chat on Your Small Business Website
Live Chat setup tips to save time, money and grow your sales Why should you set up live chat on your business or e-commerce website? Because people are spending a lot more time online, browsing, shopping, staying informed, learning, having fun,
How to Talk to Difficult Clients and Handle Complaints
Part 3 of the Entrepreneur’s Guide to Good Communication Every business has its share of difficult clients. There’s no avoiding it, because there’s no way to make everyone happy. Even the biggest, most customer-friendly companies deal with dissatisfied customers. Complaints pop up in
How to Get Customers to Review Your Business Online
Part 2 of the Entrepreneur’s Guide to Good Communication Let’s start by stating the obvious: getting customers to review your services or products online is challenging (to put it mildly). People are fast to leave bad reviews, venting their frustrations and